Service Coordination | Texas Children's Health Plan

The right plan for kids with special needs.

Service Coordination


Help the HHSC plan for your future housing needs


The Texas Health and Human Services Commission (HHSC) is looking to create a Housing Choice Plan for individuals with mental health conditions, substance use histories and/or intellectual and developmental disabilities. The “Housing Choice Plan” is a program where the HHSC provides affordable housing assistance to individuals who meet certain requirements. They need input from members of Texas Children’s Health Plan to be successful.
*Responses to the survey are anonymous and confidential. Answers will not change an individual’s ability to receive or provide services.
What is Service Coordination?
Service Coordination provides initial and ongoing assistance identifying, selecting, obtaining, coordinating, and using Covered and Non-Covered services and supports to enhance a Member’s well-being, independence, integration in the community, and potential for productivity.
What will a Service Coordinator do for me?
  • Provide a holistic evaluation of individual dynamics, needs and preferences.
  • Educate and help provide health-related information;
  • Help identify any physical, behavioral, functional, and psychosocial needs;
  • Work with the Member and the Member’s LAR and other caretakers in the design of an Individual Service Plan (ISP);
  • Connect Members to Covered and non-covered services necessary to meet identified needs;
  • Monitor to ensure access to covered services is timely and appropriate;
  • Coordinate Covered and non-Covered Services; and
  • Intervene on behalf of the Member if approved by the Member/LAR.
How can I talk with a Service Coordinator?
Contact the Coordination Support Center of Texas Children’s Health Plan 1-800-659-5764.
How to obtain a named Service Coordinator?
Service Coordinators are case managers who advocate and work with your healthcare team. Your assigned service coordinator ensures you receive timely, high quality, cost effective care and support during both acute and chronic phases of your health. Service coordinators safeguard your health through the creation of an individualized service plan, which includes a holistic evaluation of your physical, behavioral, and social needs.  
Call 1-800-659-5764 to request a named Service Coordinator.